- Knitwear rooted in sustainable craftsmanship
At Crazy Flower Studio, every piece is thoughtfully handcrafted with care and attention to detail. Because many of our products are made to order, we encourage customers to read product descriptions, sizing information, and these policies carefully before placing an order.
Our goal is to ensure every customer has a positive experience while maintaining fair policies that respect the time, skill, and craftsmanship involved in creating handmade products.
Most Crazy Flower Studio products are handcrafted specifically for each customer after an order is placed. For this reason, made-to-order items cannot be returned or exchanged simply due to a change of mind, incorrect size selection, colour preference, or personal preference. Please review product descriptions, measurements, and colour options carefully before completing your purchase.
Eligible ready-to-ship products may be considered for return or exchange only if:
They are unused. They remain unworn. They are unwashed. Original tags are attached (where applicable). They are returned in their original packaging. The return request is made within 7 days of delivery. Return approval is at the discretion of Crazy Flower Studio after inspection of the returned item.
We take great care in creating and packaging every order. If you receive a product that is damaged during transit or has a manufacturing defect, please contact us within 48 hours of delivery.
Your request must include:
Your order number.
Clear photographs of the product.
Photographs of the packaging. A continuous unboxing video from the moment the sealed package is opened until the product is fully visible. This documentation helps us investigate the issue and process claims fairly.
If your claim is approved, Crazy Flower Studio may, at its discretion:
Repair the item.
Replace the item.
Offer store credit.
Issue a refund where repair or replacement is not reasonably possible. The chosen resolution will depend on the nature of the issue and product availability.
The following items cannot be returned or exchanged unless they arrive damaged or defective:
Made-to-order products.
Custom-designed pieces.
Personalised products.
Gift cards.
Sale or clearance items.
Products purchased during promotional events marked as Final Sale.
Each Crazy Flower Studio product is individually handcrafted.
Minor variations in:
Stitch pattern
Texture
Yarn placement
Colour tone
Measurements within reasonable handmade tolerances are natural characteristics of handmade craftsmanship and are not considered defects. These unique qualities make every piece one of a kind.
We make every effort to display product colours as accurately as possible.
However, colours may appear slightly different depending on:
Screen brightness
Mobile or computer displays
Lighting conditions
Photography
Minor colour differences do not qualify for returns or refunds.
Customers are responsible for reviewing size charts before placing an order. Returns or exchanges due solely to incorrect size selection may not be accepted for made-to-order garments. If you are unsure about sizing before placing an order, we are always happy to assist you.
Orders may be cancelled only before production has begun. Once production has started, cancellations may no longer be possible because materials and production time have already been committed to your order.
If an order is refused by the customer or returned due to failure to accept delivery, incorrect address information, or failure to pay customs duties (where applicable), any eligible refund will be reduced by:
Original shipping charges.
Return shipping costs.
Customs fees.
Other charges incurred in returning the package.
Approved refunds will be processed using the original payment method wherever possible. Depending on your payment provider or bank, refunds may take 5–10 business days to appear after processing. Shipping charges are generally non-refundable unless the return results from our error.
Crazy Flower Studio reserves the right to decline return or refund requests where:
The product shows signs of use. The product has been altered after delivery. Required documentation is not provided. The request falls outside the applicable return period. The issue results from improper care, misuse, or accidental damage after delivery.
If you have any questions before or after placing an order, we’re always happy to help.
Email: crazyflowerstudio@gmail.com
