- Knitwear rooted in sustainable craftsmanship
Yes. Every Crazy Flower Studio piece is handcrafted with care. Because each item is made by hand, slight variations in texture, stitch definition, and finishing are natural and make every piece unique.
Most of our products are made to order unless otherwise stated on the product page. This allows us to create each piece especially for you while reducing unnecessary waste.
We occasionally accept custom orders depending on our production schedule. If you're interested in a bespoke piece, please contact us before placing an order. Acceptance of custom orders is at our discretion.
Processing times vary depending on the product. The estimated production time is mentioned on each product page. Shipping time begins only after production has been completed.
Orders may be cancelled before production begins. Once work has started on your handmade item, cancellation may no longer be possible because materials and production time have already been dedicated to your order.
Yes. We currently ship to selected international destinations. International customers are responsible for any customs duties, VAT, or import taxes imposed by their country.
If your order has not yet been dispatched, we will do our best to update your shipping address. Once the order has been shipped, we cannot guarantee address changes.
Please first check with neighbours, family members, your building security, or your local courier office.
If you still cannot locate your package, contact us within 7 days so we can assist you with the courier investigation.
Please contact us within 48 hours.
Include:
Your order number
Clear photographs
Images of the packaging
A continuous unboxing video
This helps us assess the issue and process claims fairly.
We do our very best to represent our products accurately. However, because every item is handmade and viewed on different screens, slight differences in colour, texture, or finish may occur. These differences are part of handmade craftsmanship.
Unlike factory-made garments, handmade pieces are created individually. Small differences reflect authentic craftsmanship and make every piece one of a kind.
Natural fibres may relax slightly with regular wear.
Following our Care Guide will help maintain your garment's shape for years.
Yes. Natural fibres may develop small pills through normal wear. This is expected and can easily be removed using a sweater comb or fabric shaver.
Made-to-order items generally cannot be returned simply because you changed your mind.
Please review all product details before ordering.
Please contact us within 48 hours of delivery with photographs and an unboxing video. If your claim is approved, we may offer a repair, replacement, store credit, or refund depending on the situation.
Unless the return is due to our error or an approved defect, customers are responsible for return shipping costs.
Available payment methods will be displayed during checkout. Payments are processed securely through trusted payment providers. Crazy Flower Studio does not store your complete payment details.
Yes. Payments are handled by secure third-party payment processors using industry-standard security measures.
We recommend gentle hand washing using a mild detergent unless otherwise stated on the product page. Please refer to our Care Guide for detailed instructions.
Only if the product care instructions specifically state that machine washing is suitable. Otherwise, hand washing is recommended.
For any questions regarding your order, products, or policies, please contact us at:
📧 crazyflowerstudio@gmail.com
We aim to respond as soon as reasonably possible during business hours.
