- Knitwear rooted in sustainable craftsmanship
At Crazy Flower Studio, every piece is handcrafted with care and intention. Unlike mass-produced products, many of our garments are made to order, which means each item requires time to create before it is shipped.
By placing an order, you acknowledge and agree to the timelines and conditions outlined below.
Most of our products are made to order. Please allow the processing time specified on the product page before your order is dispatched. Processing time does not include shipping or delivery time. During peak seasons, product launches, exhibitions, or holidays, processing times may be longer. If there is a significant delay, we will notify you using the contact details provided with your order.
Items marked Ready to Ship are generally dispatched within 2–5 business days, unless otherwise stated on the product page.
Orders are shipped through trusted courier partners. Estimated delivery after dispatch is generally 3–7 business days, depending on your location and courier operations. Delivery timelines are estimates and are not guaranteed.
We are pleased to ship internationally to selected countries. Estimated delivery times vary depending on the destination, customs processing, and the courier service. Customers are responsible for ensuring that the ordered products comply with the import regulations of their country.
International orders may be subject to customs duties, import taxes, VAT, or other government charges imposed by the destination country. These charges are not included in the purchase price or shipping charges and are the sole responsibility of the customer. Crazy Flower Studio has no control over these fees and cannot estimate their amount.
Shipping charges are calculated during checkout based on the destination, package size, weight, and selected shipping method. Any promotional free shipping offers apply only where specifically stated.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available. Tracking updates are provided by the courier service and may occasionally be delayed.
Customers are responsible for providing complete and accurate shipping information. Crazy Flower Studio is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect, incomplete, or inaccurate addresses provided at checkout. If an order is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the order.
Although we strive to ensure timely delivery, we cannot guarantee delivery dates. Delays may occur due to circumstances beyond our reasonable control, including:
Weather conditions
Customs inspections
Public holidays
Courier disruptions
Industrial action
Natural disasters
Government restrictions
High shipping volumes
Such delays do not automatically qualify an order for cancellation or refund.
If your tracking information indicates that your package has been delivered but you have not received it, please:
Check with household members or neighbours.
Contact your local courier office.
Notify us within 7 days of the marked delivery date.
We will gladly assist you in working with the courier to investigate the matter. However, once an order has been delivered to the address provided by the customer, Crazy Flower Studio cannot guarantee reimbursement for packages lost after delivery.
If your package arrives damaged:
Do not discard the packaging.
Take clear photographs of the outer packaging and the damaged item.
Record a continuous unboxing video from the moment the sealed package is opened until the product is fully visible.
Contact us within 48 hours of delivery.
The unboxing video is required to help us assess transit damage and process eligible claims with the shipping carrier. Claims submitted without sufficient evidence may not qualify for replacement or other remedies.
Where an order contains multiple items with different production timelines, we may ship the order in multiple shipments at our discretion. You will be notified if this is necessary.
If a customer refuses delivery of an order without prior agreement or fails to pay applicable customs charges (for international orders), the order may be returned to us. Any additional shipping charges, customs fees, return shipping costs, or other related expenses incurred will be deducted from any eligible refund.
To reduce waste and support sustainable practices, we strive to use minimal, recyclable, or reusable packaging whenever possible while ensuring your order arrives safely.
Crazy Flower Studio shall not be liable for delays or failure to fulfil orders caused by events beyond our reasonable control, including natural disasters, pandemics, war, government actions, transportation disruptions, cyber incidents, or other unforeseen circumstances.
This business is owned and managed by Rochana Devi
